We guarantee that all products show no material or manufacture defect during
warranty period. We will repair or replace products (or same grade) for our customers
for material or functional defect. Super-Chien reserves the right for repair,
replacement, credit or decline, subject to defective condition and originally purchased
from Super-Chien, under any circumstances.
Warranty Service
• Warranty begins on the date of purchase. Please offer INVOICE number or date
when making RMA request.
• We guarantee all products are fully tested to avoid material or manufacture defect
and comply with standard specifications.
• Super-Chien is responsible for repair or replace products (or same grade) for
defective products of material or manufacture cause in warranty period.
• Super-Chien will replace new product of the same grade if the defect product is
phased out.
**(discontinued product)** Any product that is no longer being manufactured or
discontinued but is still under warranty must be returned to us for repair. In the event
that the part(s) is not repairable it will be refunded the purchased price.
• When products purchased are not in warranty period or not in Warranty Policy,
Super-Chien will charge handling fee for repair service.
• Any RMA issued value over US$90 must be confirmed by Super-Chien before
returning.
• Super-Chien is not responsible for any RMA freight of Non-Super-Chien products.
• Please complete RMA request form (Item, Specification, Date of Purchase and
Reason of defect) and fax to 886-2-2775-5288 (or call your sales contact) for RMA
No. application before sending RMA. Super-Chien holds no warranty service for
incomplete RMA form.
Above Policy subject to below policy.
Warranty Policy
Super-Chien holds no warranty on products which are misused, mishandled,
improperly protected from static, electronic, damaged, repaired or re-arranged by an
unauthorized person or company. Any visible physically damaged products will not be
accepted by Super-Chien.
Super-Chien only responsible for repair and test and holds on responsibility of any
data loss during RMA procedure. Any damage caused by other device is not in
warranty service. Super-Chien holds no responsibility of any loss or damage caused
by other application device.
RMA Procedures
Prior to returning any defective item, customers MUST receive a Return
Authorization Number (RMA). No returns will be accepted without a RMA number.
In order to ensure a fast and quality RMA return, Super-Chien's customers MUST
follow the below procedures:
• Make sure the products in warranty period. Super-Chien reserves the rights to
decline RMA over warranty period and non-Super-Chien products.
• Super-Chien reserves the rights to decline for cards with LASER mark or
PRINTING.
• Make sure products with NO visible physically damage, such as surface broken,
human-damage or misused, mishandled.
• Precede a very simple test for RMA, indicating Testing Environment, Item and
Failure description on the RMA request form to apply RMA Number.
• Download the RMA Request Form and please make sure all below information is
completed before contacting Super-Chien.
• Valid Invoice with Invoice Number and Invoice Date
• Item, Serial Number and quantity
• Failure Description
• Testing Environment
• Customers may call, fax, or e-mail to their direct sales contact for a valid RMA
number.
• Super-Chien will return the repaired RMA within 30 working days on the date of
receiving RMA.
• Customer in China : Please send back the RMA to Super-Chien HK office. We will
inform when RMA is repaired.
• Customer worldwide: Please send back the RMA in certain quantities with freight
prepaid, but see to the warranty period. Super-Chien will return the products at our
cost. Do not send back single piece of RMA.
• Products out of Warranty Period
If returned RMA is out of warranty period, Super-Chien would provide service of
repair but customers need to carry the repair and material cost.
• Clearly mark the RMA number on the package and all related documents. Please
ensure all defective parts are well packed to avoid extra damage during transportation.
5. A copy of the invoice and the RMA application form must accompany the returned
items.
6. RMA shipped to Super-Chien with freight prepaid.